Emotional Email Has Consequences
Cornell Professor of Communication Jeff Hancock published a study demonstrating how people’s moods show through in the messages they send via e-mail, and instant and text messaging.
I’m rapidly becoming a fan of this guy’s work. He shares my fascination with human behavior, and brings truly interesting things to the foreground of our awareness with his work.
For example, people in this particular study who were sad, anxious, or frustrated while composing their thoughts sent fewer, shorter messages, and used more words related to those emotions (annoyed, disappointed, and so on). They expressed less encouragement and less agreement. And their feelings came through loud and clear—so much so, in fact, that they were “contagious”— the receivers tended to begin to feel the same way.
Your feedback and comments are welcome!
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