Persuasion
The Power Of Apologies: Victory From The Jaws Of Defeat
I was asked recently to comment on the power of apologies. Here are my initial thoughts. In future…
Persuasive Communication: Using Transitional Openers
Every persuasion interaction has three phases. Phase One is trust building and information gathering. Phase Two is the…
Use 7 Signals of Persuasion To Give Big Tobacco the Boot
There’s no question that Big Tobacco’s compliance professionals have had their way with these young men. The combination…
Speak to the Need Part 4
I’ve covered the four communication needs, action, accuracy, approval and appreciation, and shared with you how these needs…
How to Speak to Communication Needs: Blending with Need-Style (Part 3)
In a recent post I shared How to Hear What a Person Needs in their Interactions with You:…
Learn how to speak lolcat – interactive translator
Bit of a random post on a Tuesday morning, but someone sent this to me and I thought…
