To get a group clicking again after it’s run into a roadblock, you need to eliminate that barrier to success. One of the most effective ways to do this is to leverage the intelligence of the individuals in the group, by having them brainstorm with you about how to remove the roadblock.
For people in groups (teams, workgroups, departments, companies, boards) there is an inverse relationship between the amount of cynicism in the group and the ability of people to click with each other.
‘Bad temper’ is too broad a generalization. I find that people do better in sorting this sort of thing out if they can get specific about what kinds of things set off the person with the bad temper, or develop some insight into what inhibits their response in dealing with it.
Knowing what you want, making the distinction between what someone is doing and what you think about what they’re doing, and then knowing the principles of good communication, you can engage with people in a positive instead of a negative way
The point is to disrupt the attack long enough for the person to regain some self-control. Persist in this pattern, and the person is likely to be stopped in their tracks long enough to get their ability to think back!
For example, let’s say that I said something which, in spite of my good intentions, somehow offended you. And, just as night follows day, the result is that you accuse me of being offensive. Experience of being in this very situation has taught me that the simplest thing to say is, ‘You’re right. I’ve clearly offended you, and I apologize, because that wasn’t what I intended.”