Category: Dealing with Difficult People

Interesting Video – The Truth About Online Deception For those of us with an active online presence, there’s just so much more information to look through these days, and so many more ways to hide.   Jeff Hancock sits down with Kim Carrigan for an interview on how technology affects the way people lie to each other.  Worth viewing!

New! Audiobook ‘Dealing With People You Can’t Stand’ now available!

Available on audio for the first time ever… DEALING WITH PEOPLE YOU CAN’T STAND Written and read by Dr. Rick Kirschner and Dr. Rick Brinkman. Available on CD or as a digital download. With their 1994 international bestseller, Drs. Rick Kirschner and Rick Brinkman armed the world with no-nonsense strategies for dealing with difficult people…
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When Not To Meet People Where They Are, When Not To Blend

Seems to me that you’re either engaging with someone or you’re not. There is always plenty going on, and going on back and forth in a cycle of reciprocity as is the nature of things. But when not to blend?

Best Way To Handle Yourself In A Conflict Situation

Knowing what you want, making the distinction between what someone is doing and what you think about what they’re doing, and then knowing the principles of good communication, you can engage with people in a positive instead of a negative way

How To Depersonalize a Personal Attack

The point is to disrupt the attack long enough for the person to regain some self-control. Persist in this pattern, and the person is likely to be stopped in their tracks long enough to get their ability to think back!

Fastest Way To End A Conflict When Someone Says You’re Wrong

For example, let’s say that I said something which, in spite of my good intentions, somehow offended you. And, just as night follows day, the result is that you accuse me of being offensive. Experience of being in this very situation has taught me that the simplest thing to say is, ‘You’re right. I’ve clearly offended you, and I apologize, because that wasn’t what I intended.”