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New! Audiobook ‘Dealing With People You Can’t Stand’ now available!

Available on audio for the first time ever… DEALING WITH PEOPLE YOU CAN’T STAND Written and read by Dr. Rick Kirschner and Dr. Rick Brinkman. Available on CD or as a digital download. With their 1994 international bestseller, Drs. Rick Kirschner and Rick Brinkman armed the world with no-nonsense strategies for dealing with difficult people…
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January 31, 2011 0

Bad Temper or Bad Relationship? When it comes to clicking, the devil is in the details

‘Bad temper’ is too broad a generalization. I find that people do better in sorting this sort of thing out if they can get specific about what kinds of things set off the person with the bad temper, or develop some insight into what inhibits their response in dealing with it.


January 24, 2011 4

What’s More Important for Clicking? Understanding or Feeling Understood?

It seems that what passes for understanding often isn’t. So believing you know the meaning of someone else’s words could deny both of you an important experience. You wouldn’t actually understand, and they wouldn’t feel understood. By setting aside the immediate meaning you make, and showing an interest in the meaning that they make, you draw them out, and that draws you in closer to them.


January 17, 2011 3

What Gets In The Way Of People Clicking With Each Other

There’s a whole generation of people who engage electronically but don’t much know how to do it face to face or on the phone. Then there are sales people, employers and managers, business owners and service providers whose financial well being depends on their ability to make and develop connections quickly and permanently.


January 10, 2011 1

The True Click – A Super Story Start to an Exciting New Year

We’re getting ready for the runup to my next book, How To Click With People, due in June of this year from Hyperion Books. With that in mind, I thought it would be fun to share with you something from the book proposal that didn’t make it into the final manuscript.


January 3, 2011 0

Merry Christmas and a Happy New Year!

In 2011, I’ll be offering my new speech and training program, “How To Click With People: Building the Personal Side of Business” in anticipation of the summer release of my next book. January release of the spoken word audio version of ‘Dealing With People You Can’t Stand,’ available through iTunes, Audible.com and on CD, from MacMillan.


December 20, 2010 2