Dr. K Article About Customer Service Posted On Cincom Expert Access

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Dr. K Article About Customer Service Posted On Cincom Expert Access

November 29, 2009 Persuasion 2

Sunday morning, I’m sitting in the Portland airport waiting for my vacation flight to Mexico.  My article on Customer Service:  Is the Customer Always Right?  has been posted on the Cincom Expert Access website.  You can read it here.  http://expertaccess.cincom.com/2009/11/the-customer-is-always-right-is-wrong/

Your comments and feedback are always welcome.

Best wishes,
Rick

 

2 Responses

  1. Steve Kayser says:

    I love Mexico – especially Playa del Carma and Tuluum – visit the Chichen Itza Pyramid if you can (don’t call it Chicken Pizza though, like I did, or you won’t make a ot of native friends)

    • Copy that! No saying Chicken Pizza! Actually, we’ve come here for so many years, every year we dropped more activity, at this point, we just rent bicycles and stay close to the condo. Everything we need is right here, and it couldn’t be more lovely. Tulum grew some (gruesome) in fact it’s a huge shopping mall last I checked. I remember when it was a ruin with nothing around it, preferred it that way. I think the last time we toured the pyramids like Chichen Itza was 10 years ago. But this place is like the ‘land that time forgot.’ We’re amazed each year at how little it changes, and we love that.

      Stay warm!
      Rick

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